Every businessperson enjoys thinking that they have
a quality guarantee. If that were the case, no product could ever let the user
down, and no service would result in a customer complaint. So how can you
improve quality at your company? Here are some actions you may take with the aid
of ISO 9001
Certification to get you moving in the right
direction.
1. Make a commitment to responsibility
Deming said that a company's commitment to quality needs to come from the top and be continually strengthened. Except that if a company views quality as its sole, unquestionable goal, workers will be tempted to compromise, which will cause quality to decline.
Would you say that you are ready to assume responsibility?
If you are, you should let your team know. Then, think about how you'll handle
the main conflict between your stated goal and a tight deadline or alluring
shortcut.
2. Monitor errors
Assuming you would concentrate on quality, you should first define quality clearly according to the requirements for ISO 9001 compliance. This interaction for manufacturers includes factual quality control, which is the process of setting an item's specifications and then evaluating a few pieces off the production line to see how well they match those requirements. Principles are established, and the assembly process is modified if there is a significant amount of variation (or, alternatively, if quality appears to be veering off course).
In truth, it is more difficult to adhere to the ISO
9001 Quality Management System in the service industry, and efforts by
organizations like the International Organization for Standardization (ISO) to
create significant benchmarks by assembling the ISO 9001 Certification standard
have had mixed results.
3. Spend money on training
An old adage in quality improvement holds that any
company with a quality control department is destined to perform poorly since
it has demonstrated to all other employees that quality isn't their top
priority. In light of this, quality experts advise that businesses teach
workers at all levels to search for ways of working on quality and to enhance
issues.
4. Establish reputable circles
Although some staff members may scoff at implementing an ISO 9001 certification process, grouping employees into quality circles can be a useful strategy for identifying and resolving problems. In essence, quality circles are team meetings where employees are encouraged to review existing procedures and offer improvements in order to improve quality, efficacy, and efficiency.
When you invite workers to join a reputable group, provide them with the resources they need to continue their research and schedule a future occasion when they may share their findings.
Despite the fact that the group's choice may not be
one you would have personally made, it is important that you act on their
suggestions. Remember that the goal of the activity isn't so much to solve a
particular problem as it is to recruit workers for the time spent locating and
attending to concerns.
5. Adopt the proper mindset
Deming accepts that the job of administrators was to define the pursuit of quality as an integration, legitimate, and useful purpose rather than pointing out insufficiency wherever it may be found. If you truly intend to work on obtaining ISO 9001 quality management system certification for your company, whether you produce goods or distribute them, in order to correct your organization's flaws or provide support to your clients, you must first fight the urge to do so and, on second thought, rally your team behind the cause of doing so.
