What Is ISO 10002 Certification

ISO 10002:2014 stands for Customer Satisfaction, Customer service requires the priority an organization specifies to customer service relative to elements such as product modification and pricing. In this reason, an association that values excellent customer service they should spend more cash on coaching employees than the medium organization or may proactively survey consumers for feedback.

with ISO 10002:2014 certification you can handle customer complaints completely and you’ll have more chance of reaching their expectations as well. And you can immediately turn consumer complaints into customer satisfaction. when you observe complaints as a chance to improve what you do plus how you do it. ISO 10002:2014 can support you to obtain this whatever the size or any nature of your business. The consumer complaints management system is a primary but necessary condition for any business – particularly businesses that want to become and remain victorious. 

Complaint management is examining as there is not always a particular solution to the problem. Progress depends on how well you know the complaint, how it is managed and if the consumer is happy with the clarification offered. A new announcement of ISO 10002 for Quality Management: Customer Fulfillment - Guideline for Complaint Managing in Companies is a unique consumer service certificate and behaves as a ‘true-to-life’ handbook designed expressly for this plan.

Benefits Of ISO 10002

This standard provides guidance in defining and implementing processes to monitor and measure customer complaint handling in any type of organization. Obtain information on new expectation, resolving complaints to the satisfaction of the complainant and the organization. Identify trends and therewith eliminate causes of complaints, encourage personnel to improve their skills in working with customers, the basis for continual review and analysis of the complaints-handling process.

• Involvement and commitment of top management.
• Obtain operational ability to identify aims and purposes of complaints.
• Customer Satisfaction.
• Management Focus.
• Enhanced product and service quality.
• Customer Confidence.
• Continual improvement.
• Auditable System.
• Solving complaints and consumer support.
• Understanding and dealing with the cause of complaints.
• Improved Efficiency.
• Improved customer fulfillment and consumer-focused product.
• Better Relationship.
• Solve more complaints by choosing a more customer-focused proposal.
• Transparent System.
• Credibility.
• Engage workers with new consumer service coaching opportunities.
• Combine ISO 10002 with ISO 9001 to enhance overall performance.
• Monitor and continuously improve your complaints handling method.
• Brand Improvement.

Learn more about ISO 10002 certification in India.

Requirement Of ISO 10002

• Customer focus and satisfaction
• Quality management
• Complaint handling process
• Continual improvement
• Confidential information about the complaint
• The remedy of the complaint

Who Can Apply ISO 10002

ISO 10002:2014 is important to any organization/Firm that requires to exceed consumer expectations, a primary condition for companies, businesses, enterprises all kinds and sizes, whether they’re in the private, public or voluntary sectors who wish to walk an extra mile beyond customer satisfaction.

How to get certified to ISO 10002

The certification process is simple. First, You should hire a consultant when a consultant received your application they appoint a client manager who will guide you and your business through the following steps.

• Gap analysis 
• Formal assessment 
• Certification and beyond 
• ISO 10002:2014 Plan & how to get Certified

What Is HACCP Certification

HACCP Stands for Hazard analysis and critical control points. HACCP Certification was formed with an emerging necessity of food safety in the world. It is an internationally organized standard for preserving the food supply from chemical and microbiological hazards. The certificate had put down the general condition to be developed for the success of the certification. Active implementation of the requirements will ensure human health and protection in the supply of the food chain.
Hazard Analysis Critical Control Points (HACCP) can be risky to your agreement with state or international food safety law. It provides a risk-based approach that supports other authority systems standards across the food industry – so as ISO 22000 Food Safety Management. HACCP plans good production processes for all food divisions and can be key to your company when taking part in worldwide trade. It is exceptionally fit for primary producers, businesses, processors and foodservice engineers. 
A HACCP system allows you to recognize hazards and put in place commands to manage these throughout your supply chain during production. The HACCP system meets the necessities of the Codex Alimentarius Commission (CAC) – which developed by the World Health Organization and the Food and Agriculture Organization of the United Nations to bring together worldwide food standards, guidelines and codes of practice to ensure fair trade. This can also be used to help the requirements of control standard conditions, such as the ISO 22000 Food Safety Management. The HACCP system can be used at all platforms of a food-chain, from food production and development processes including distribution, packaging, etc.
Also, check ——>> HACCP Certification In UAE

Benefits of  HACCP

• Consumer safety and health.
• The benefit of foreign development against another opponent with no HACCP certification
• Assists in the long run of your business.
• Encouragement of the food industry.
• Reduces cost.
• Join HACCP with ISO 22000 to improve food safety management systems.
• Continual assessments help you to regularly monitor your food safety system.
• Customer satisfaction.
• Food standard and quality enhanced to the conformity.
• Indentifies, manages and minimizes risks.
• Stakeholder’s confidence.
• Prevention from diseases and chemical hazards.
• Implement an internationally recognized food safety system.
• Regularly analyze and improve your system so it stays active.

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Requirements Of HACCP

• HACCP plan
• Preventive actions
• Apply control measures
• Consider food hygiene
• Product verification
• Product safety.
• Hazard analysis
• Product testing
• Take corrective actions
• Internal audit

Who Can Apply HACCP?

HACCP is suitable to all big, small, suppliers, manufacturers, Enterprises, retailers food chain which include.
1. Fruits & Vegetables
2. Meat & Meat Products
3. Dairy Products
4. Fish & Fishery Products
5. Spices
6. Cereals
7. Bakery & Confectionary
8. Nuts & Nut Products
9. Restaurants and cooking service providers
10. Fast Food Operations etc.

How to Get certified to HACCP

 

To achieve HACCP certification by a reliable HACCP certification provider, the food business is required to sustain an audit or appraisal of its food safety and HACCP policies and methods. This assessment is required to be initiated by competent and qualified food safety auditor.
To make the HACCP certification process simple. You should hire a consultant when a consultant received your application they appoint a client manager who will guide you and your business through the following steps.

• Gap analysis 
• Formal assessment 
• Certification and beyond 
• HACCP Plan & how to get Certified

HACCP Certification can be obtained in 6-7 weeks with leading HACCP Certification in UAE

What Is ISO 17025 Certification

ISO 17025 issued in 1999 by the International Organization for Standardization, ISO 17025 Stands for General requirements for the competence of testing and calibration laboratories. ISO 17025 is the standard for which most labs must maintain accreditation in order to be analyzed technically fair. Essentially, ISO 17025 is a quality management system "Similar to ISO 9001" which is constructed to ensure the quality and accuracy of a product or service business.
The ISO 17025 has been three releases times first in 1999, second in 2005 and third in 2017. The most important differences between the 1999 and 2005 release were a higher accent on the services of senior management, specific requirements for regular improvement of the management system, and conversation with the customer. It also adjusted more firmly with the 2000 version of ISO 9001.
ISO 17025:2005 version of the standard contains five elements

• Technical Requirements
• Normative References
• Management Requirements
• Terms
• Definitions

Management requirements are originally related to the performance and effectiveness of the quality management system within the laboratory. Technical requirements include circumstances that determine the accuracy and reliability of the tests and calibrations conducted in the laboratory. Laboratories should not be confused ISO 17025 as compliance with safety provisions for tests. ISO 17025 is compliance with establishing and maintaining the Quality management system in laboratories. To fulfill the requirements of the ISO 17025:2017 standard there should be proper implementation and sources of the documentation. ISO 17025 gives the world The chance to warrant trustable tests and calibration.
Also, check ——>> ISO 17025 Consultant In Sri Lanka

Benefits Of ISO 17025:2017

There are many positives to achieving this standard. Although some people will say it is a costly and moderate standard to achieve, those companies that have taken the fall will confirm that this standard is more than just about the agreement – it is the incentive to a higher standard of product.
But there are other benefits such as:

• With ISO 17025 Laboratories gain customer satisfaction.
• With ISO 17025 you can control laboratory methods modification.
• ISO 17025 Boost your Accuracy.
• With ISO 17025 Your confidence Increases in Testing / Calibration data and workers performing work.
• ISO 17025 provides International Recognition.
• ISO 17025 Upgrade the achievement of the evaluation process.
• With ISO 17025 the Potential boost in business due to enhanced customer trust and satisfaction.
• Sound Management System.
• ISO 17025 Helps to build relevant systems to control manpower orderly and observe their performances.
• ISO 17025 Helps to Reduced Waste and Cost Savings.
• With ISO 17025 win Customer’s trust.
• ISO 17025  Prevents Defects.
• With ISO 17025 you can build the best quality management system.
• With ISO 17025 you have the access to Global Marketplace.
• ISO 17025 provides validity and propriety of test methods.
• ISO 17025 provides you calibration, suitability, and maintenance of test equipment & Testing environment.
• ISO 17025 implement handling, sampling, and transportation of test items Quality insurance of test and calibration data.

Requirement Of ISO 17025:2017

• Obtain customer feedback and complaints.
• Prepare suitable policies and procedures.
• Provide Proficiency testing.
• Ensure confidential policy.
• Assessment of external bodies.
• Presence of Internal Audit.
• Take preventive actions.
• Define deficiency in the tests and calibrations.
• Receive recommendation to improvise the quality of the test.
• Take correctives actions.
• Make documentation plans.
• Improvement in quality and work.
• Availability of resources and required equipment.
• Consider the human factor.

How To Obtain ISO 17025

• Awareness Training for creating awareness about ISO 17025 standard and quality management among all the levels of the organization.
• Policy & Objective.
• Gap Analysis.
• Documentation.
• Internal Audit.
• Management Review Meeting.
• Shadow Audit.
• Final accreditation Audit.

ISO 17025 can be applied by all the laboratories of tests and calibration in 6-7 weeks with leading Certification Consultants In Sri Lanka.

WHAT IS ISO 27001 Certification

ISO 27001 was originally published in 1995 by the BSI Group, ISO 27001 stands for Information Security Management System (ISMS) ISO 27001:2013 established by (International Organization for Standardization), and it outlines how to manage information safety in a company. Applying this family of standards will help your organization maintain the safety of assets such as intellectual property, commercial information, employee details or information entrusted to you by third parties.
ISO 27001:2011 can be achieved in any kind of company, small or large, private or state-owned. This was written by the world’s best authorities in the field of information security and provides a methodology for the implementation of information security management in an organization. It also allows firms to become certified, which means that a self-governing certification body has confirmed that an organization has implemented information security compliant with ISO 27001. Similar to other ISO management system standards, certification to ISO/IEC 27001 is desirable but not necessary. Some companies choose to perform the standard in order to profit from the best practice it includes while others pick they also require to certified to convince customers and clients that its suggestions have been followed. ISO does not perform certification.
ISO 27001 practices a top-down, risk-based program and is technology-impartial. The specification defines a six-part plan process:

1. Establish security management.
2. Manage the range of the information security management system.
3. Convoy a risk assessment.
4. Control identified risks.
5. Select control goals and controls to be executed.
6. Develop a statement of applicability.

Benefits of  ISO 27001 Certification

1. Security of the classified data of a company.
2. The trust of consumer and stakeholders in risk management of your company.
3. Preserves assets of your company.
4. Divine risks in the company
5. Catalogs, manage and reduce the risks.
6. Preserves the goodwill and reliability of your company.
7. A contentious advantage over other companies.
8. A lower expense due to risk evaluation.
9. Provides secure exchange of the data.
10. Built maintenance and handle programs in the company 

Requirements of ISO 27001

• Describe the information security management system policy and its features for your company.
• Identify the risk in the company.
• Determine the risk management plan.
• Obtain management approval for a risk assessment plan
• Include engagement of Employees
• Review the risk management process
• Comprise full documentation process
• Confirm Internal auditing
• Allow Constant Monitoring and maintenance of the risk management process.

ISO has adopted the process approach which follows the PDCA act (Plan – Do – Check – Act) cycle which brings in a drive for continued perfection in the process of the organization. ISO 22000 Certification can be obtained in 6-7 weeks with leading Certification Consultants in Iraq

How to Get ISO 27001

1. Plan.
2. Build the circumstances, aims, and scope.
3. Organize a management structure.
4. Conduct a risk assessment.
5. Implement controls to mitigate risks.
6. Conduct training.
7. Review and update the required documentation.
8. Measure, monitor, and review.
9. Conduct an internal audit.
10. Registration/certification audits.

Who Needs ISO 27001 Certification?

ISO 27001 can be applied by any Companies of all sizes, and in all industries, profit from achieving and maintaining ISO 27001 certification since a data gap can happen to any business that handles, stores and processes consumer data. If a business does not perform sales or business transactions online, it still likely houses consumer data, intellectual property and other classified information that can be settled via regular online work, email-based attacks or remote network access from employees working off-site.
With that, any company working with consumer documents, or anything else they want security management, should recognize learn more about ISO 27001 certification and how to obtain it.

 

 

 

 

 

What Is ISO 22000 Certification

The ISO 22000:2018 focuses with Food Safety Management System (FSMS). ISO 22000 was published on 2005 by International Organization for Standardization, They connect food safety to food-borne hazards in food at the point of utilization, Since food safety hazards can happen at any stage in the food chain it is necessary that reasonable control is in place. Therefore, a collective effort of all parties through the food chain is mandatory.
ISO 22000 can be applied by any if the organization of food chain system. With the help of  ISO 22000:2018, you can introduce your company as food management system certified, your food is safe and fine for health, your food packaging and food ingredients which supply form supplier are totally safe which makes customer engagement. The most Useful food safety systems are established, managed and updated within the frame of a structured management system and organized into the overall management activities of the firm. This provides the highest benefit for the organization/Firm and interested parties. ISO 22000 has been associated with ISO 9001 in order to increase the consistency of the two standards.
The ISO 22000:2018 standards brief correctly what is necessary to be in a Food Safety Management System. That makes sure the food is kept secure in the whole course food supply chain, right up until when the food is eaten.

key parts of ISO 22000

• Interactive communication
• HACCP principles
• System management
• Prerequisite programs

ISO 22000 BENEFITS

• ISO 22000 Reduce food safety incidents and cost.
• ISO 22000 Agreement with right and Codex HACCP principle.
• ISO 22000 low the risk of liability.
• ISO 22000 decrease errors and customer complaints.
• ISO 22000 Set up constant improvement in products & processes.
• ISO 22000 Gives the ability to increase your food chain process and engage customers by making a successful organization.
• ISO 22000 Source optimization – privately and on the food chain.
• ISO 22000 Sustainable food protective performance.
• ISO 22000 Protect food safety from hazardous.
• ISO 22000 Update your business possibilities.
• ISO 22000 Boost consumer / supplier / regulator confidence and relationships.
• ISO 22000 Platform for process and administration control and growth.
• ISO 22000 Ambitious advantage in the marketplace.
• ISO 22000 Promotes international trade.
• ISO 22000 Promote your documentation legally.
• ISO 22000 Recovered overall performance.
• ISO 22000 Enhance your business globally and increase profit.

Requirements Of ISO 22000:2018

ISO 22000 asks that you create and document a Food Safety Management System (FSMS). The standard includes several specifications to be marked by the Food Safety Management System.

• ISO 22000 requires food safety policy for your organization or firm, generated by the best management system.
• you have to Set up some goals that will motivate your company's efforts to fulfill this policy.
• It requires a management system and documenting the system to Plan and design.
• Maintain records to executive the system.
• Organize a group of adequate people to make a Food secured Team.
• Holding management review meetings to test the performance of the Food Safety Management System.
• Follow the HACCP principles.
• Setting up a traceability policy for a description of the product.
• Implementing an improving business system and control of the nonconforming product.
• Prepare a documented method to manage the departure of the product.
• It requires Checking to monitor and measure the devices.
• Organize to maintain an internal audit program.
• Constantly updating and improving the Food Safety Management System.

How Does ISO 22000 Work?

ISO 22000:2018 based on Food Safety Management System. ISO 22000 cover up the entire food industry supply chain–from farm to a plate and outlines the appropriate procedures required to meet the different food safety standards.

How to get ISO 22000

When you decided that ISO 22000 is right and good for your company, you have to implement a food safety management system processes to meet the requirements of the standard. ISO 22000 can be purchased as different formats and in different packages, it all depends on the organization’s individual requirements. ISO 22000 certification in India.

Who needs ISO 22000 Certification?

ISO 22000 standard can be applied to any company/organization in the food chain, from field to store including packagers, processors, growers, transporters, bottlers, retailers and restaurants.
Learn more about the ISO 22000 certification in India.